TERMS & CONDITIONS
Check in available between 3pm and 6pm
Check out is 10.00 am
If arriving outside of these times please phone or text 0409 658 209 in advance to arrange a mutually suitable time.
A minimum deposit of 25% is payable to secure bookings
Christmas / New Year / Easter bookings full payment required 7 days prior to arrival.
If using Diners and Amex cards a 3% surcharge will be added to the full amount of your booking.
Smoking is not permitted inside Undine Colonial Accommodation.
Any guest found in breach of the non smoking policy may be charged additional cleaning fees ($200minimum charge) and loss of revenue compensation.
Guests who fail to comply with the non smoking policy may be requested to vacate their room and the premises and forfeit any deposits made with the Bed and Breakfast
The number of guests should not exceed the number stated on the Confirmation Notice.
Additional fees of $60.00 per person per night will apply for excess guests not notified to the operators in advance.
POOL & BILLIARD ROOM ACCESS:
House guests have access to Undine Pool
Monday to Friday between 5.30pm and 6.30pm,
Saturday & Sunday from 6pm till 8pm.
The Billiard room is open till 9.30pm daily.
CLEANING & ROOM SERVICING:
Rooms are serviced every 2nd Day between 9am and 11 am.
Rooms are not serviced on Public Holidays.
All rooms are to be left in a satisfactory clean and tidy state.
Any damage, breakage or loss of furniture, furnishings will be charged at cost.
In the event of excessive cleaning requirements, an extra cleaning fee will be charged to the guest’s account.
No cooking or food reheating facilities are available at Undine.
Undine has a strict NO PARTY POLICY
The number of beds used should not exceed those stated on the Check in Registration card.
For each additional bed used there is an extra $40.00 charged.